It Takes Two - player disconnect in specific chapter

Similar problem during the boss fight. When the duck exploded I (I own the game) get disconnected and my friend saw the Player Disconnected message.

Hey there! 

That's no good. Can you maybe give me a few more details so we can look into this for you? 🙂 

@ShinjiOtato You mentioned you play on PC. Can you tell me if you're playing via Steam or Origin and what region you're in?

@eva-auyeung What platform are you playing on? Can you also let me know your region, please? 

Also, if you could tell me which troubleshooting steps you have tried so far, e.g. restart PC, repair game, clear Origin cache etc. - that would be super helpful!

- Leeloo

@EA_Leeloo I'm using the steam version. Asia region, country Philippines. I tried verifying/repair files, and restarting pc. Didn't fix the issue. We are playing via online.

On PC in NA.
I managed to find a way to 'fix' it by simply reducing all the display settings to 'Medium' as I noticed the game was super laggy during the boss fight.
@ShinjiOtato - You might want to give it a try too.

@eva-auyeung I played thru LAN and finished the level, and went back to the play online. I might try your solution when I face the problem again in future levels, thank you!

Hey there @ShinjiOtato @eva-auyeung,

So, just to confirm with both of you - you have been able to resolve your issue with the workaround that @eva-auyeung has provided? 🙂 

If so, could I still ask you to send on a DXdiag so we can have a look over it to make sure everything's working the way it's supposed to? 

- Leeloo 

@EA_Leeloo see attached

We have been stuck in the boss fight from the beginning where it seems to be connection lag, I am in Holland and she is in Brazil, but we have reasonable ping and Ethernet internet connections. What could we do?

Hi guys, after barely getting through the first 'phase' of the octopus battle the game crashes for the person who owns the game at the duck part. We already struggled to get through the first phase with a lot of lag, connection or something else we don't know. We tried multiple things: restart computers, clear caches, Ethernet internet instead of wifi and setting all display settings to low and 30fps. Even though we live far apart, Holland and Brazil, our internet is fine and we played up until this point of the game perfectly fine as well. This is why we have the feeling that it has to do with a bug in the game.

Does anyone know a solution to this or maybe share the same problem?