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notuseduser's avatar
notuseduser
4 years ago

It takes two crashing on Xbox Series S

The It takes two crashes on my Series S console right after defeating the mechanical bull in the clockwork chapter. While the cutscene plays (with a bunch of flying dust, but I guess it should be a p...
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Hi @2vb1p5jtdumo @RamonSaci 

Would you both be able to try the following steps to see if this continues?

  • Check for updates 
  • Persistent Storage 
    • Go to settings > Select Device & Connections > Then Blue-Ray 
    • Select Persistent Storage > Clear Persistent Storage 
  • Alternate Mac: 
    • Go to settings > Select General  > Then Network settings 
    • Go to advanced settings > Alternate Mac address > Select clear 
    • Select restart 
     
  • Check for additional content 
    • Press the Xbox "X" button on your controller > Select My Games and Apps 
    • Under Games, scroll to your game and press Start 
    • Select Manage Game and add ons > Select the Game (will shows version) on the right (top choice of the three) 
    • Then Manage Installation on Xbox one > Should show additional downloads and files if needed 
RamonSaci's avatar
RamonSaci
4 years ago

Hi @EA_Illium 

I'll try these steps and let you know as soon as I have some playtime after trying it. 

  • Myszka2's avatar
    Myszka2
    4 years ago

    Hi,

    I have problem this same. I play 10 mintues and my xbox series x close. Everything is black. Pls help.

    I can play everthing, but i haven't this problem. I do these steps, but it never helps.

     
    • Myszka2's avatar
      Myszka2
      4 years ago

      Pls help

      • EA_Illium's avatar
        EA_Illium
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        4 years ago

        Hi Everyone!

        Thanks for letting us know what you are seeing in ITT on Xbox, I wanted to get some additional information to see if we can pinpoint what might be causing the crashing. Please respond in the thread to the following question:

        • Which console are you on? (Xbox One, Series X, Series S)
        • Are you crashing when playing with someone else?
        • If playing 2-player are you local or online co-op?
        • How long into playing, or at what point in the game are you seeing crashing?

        In addition, try going through the following steps and let us know if anything changes. 

        • Change power saving options
        • Close other running games or apps, (for Series X|S also close others running in quick resume)
        • Remove any connected device, additional USB's from the console and restart
        • Remove then Readd Gamer Tag to console 
        • If playing Co-op see if switching the host to the other player makes a difference

        Tagging everyone for vis: @Myszka2 @notuseduser @RamonSaci @SuperDumplingMan @Manoskap 

        Thanks!

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