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Would you both be able to try the following steps to see if this continues?
- Check for updates
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
- Check for additional content
- Press the Xbox "X" button on your controller > Select My Games and Apps
- Under Games, scroll to your game and press Start
- Select Manage Game and add ons > Select the Game (will shows version) on the right (top choice of the three)
- Then Manage Installation on Xbox one > Should show additional downloads and files if needed
Hi @EA_Illium
I'll try these steps and let you know as soon as I have some playtime after trying it.
- 4 years ago
Hi,
I have problem this same. I play 10 mintues and my xbox series x close. Everything is black. Pls help.
I can play everthing, but i haven't this problem. I do these steps, but it never helps.
- 4 years ago
Pls help
- EA_Illium4 years ago
EA Staff (Retired)
Hi Everyone!
Thanks for letting us know what you are seeing in ITT on Xbox, I wanted to get some additional information to see if we can pinpoint what might be causing the crashing. Please respond in the thread to the following question:
- Which console are you on? (Xbox One, Series X, Series S)
- Are you crashing when playing with someone else?
- If playing 2-player are you local or online co-op?
- How long into playing, or at what point in the game are you seeing crashing?
In addition, try going through the following steps and let us know if anything changes.
- Change power saving options
- Close other running games or apps, (for Series X|S also close others running in quick resume)
- Remove any connected device, additional USB's from the console and restart
- Remove then Readd Gamer Tag to console
- If playing Co-op see if switching the host to the other player makes a difference
Tagging everyone for vis: @Myszka2 @notuseduser @RamonSaci @SuperDumplingMan @Manoskap
Thanks!
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