Level 2 won’t Load please help

HI @DevotedTricky

which platform are you playing on ?

If on PC, could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

@DevotedTricky Hi, can you try restarting your system with a full reboot? Hold the front button until your system beeps and shuts down. You can also unplug your system from the power for a couple of minutes if you want to be thorough, then start back up the game and check again. 

If you still encounter the same issue, can you try swapping to a different gamertag and see if the issue manifests on that account too?

Thank you. 

@DevotedTricky That's rather strange, thank you for the update. At this point I'd like to check for potential hardware issues. If you're using a disc, do you have access to another Xbox One? If so, can you try installing the game there and see if you get the same issues?

If the game is running fine on other hardware, I think a factory reset is the next step to take. 

You can find the details for how to do this here: https://support.xbox.com/en-US/xbox-one/console/reset-console-to-factory-defaults

Cheers.

I have the same issue.  Have attached the file - looks like my processor isn't up to the job?  Is there anything I can do?  Could play first Unravel ok and the first chapter of Unravel Two worked although it occasionally chucked me out of the game.  Thanks.

@alroach925

Yes, it is not the fact that you have a non-dedicated graphic card. Your graphic card is taking 4 GB of your 8 GB RAM to simulate up to 4 GB VRAM, there is still enough RAM left for the game. But the graphic chip is just not sufficient and does not meet the minimum requirements (left side in the screenshot) for this game.

Sorry.