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Farnsy1990's avatar
Farnsy1990
4 years ago

Lost in random Xbox series x

Heya is anyone else having issues with lost in random not getting past the loading screen on Xbox series x. Downloaded from Xbox games pass.  thanks 😊
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

@Farnsy1990 

Thanks for trying that. Next, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if this makes a difference or not.

Farnsy1990's avatar
Farnsy1990
4 years ago

Thanks again. I’ve just tried that and it’s still not working 😩 

thanks 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Farnsy1990 

    Thanks again for trying. At this point, I'd like you to contact an advisor. It's possible this is an account-related issue. To get in touch with support, message @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Can you let me know how it goes? I'd love to find out what resolves this.

  • 80sbabyll's avatar
    80sbabyll
    4 years ago

    Game won't load pass title screen its just frozen I've tried everything I'm on xbox series x

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