Missing Mythic Edition Content & Pre-Order Bonus Xbox One

I pre-ordered Mythic Edition and am an Origin Premier member.  Under "Extra Content", both the Rocket Arena Mythic Edition Content and Rocket Arena Pre-Order: Roller Derby Rev Outfit show "Unlocked" w/ the green checkmark. But neither the Mythic content nor the Rev outfit are showing in-game.  I've Repaired the game, restarted Origin, etc, and nothing has seemed to work.  

Perhaps not coincidentally, Rocket Arena is not loading my profile pic.  It only shows the loading sign instead of my avatar.  I'm thinking maybe the game is just not picking up my full account info for some reason?  

Thanks for any and all help.  

Hey there,  @Dr_Cheesesteak  @X_Canadian 

We have seen that playing a match or two can help getting all the items to unlock. Try that and let us know if that works. 🙂 

/Atic 

@Dr_Cheesesteak Same here on Origin/PC. I posted about it elsewhere. I've played 32 or so games and still not seeing the content. It does show my avatar though so not sure what the issue is.

@EA_Atic I have played a number of games both last night and today and the content has not unlocked.  

Yeah playing matches hasn't helped me.

I still think the fact my avatar isn't loading is related.  Game just isn't recognizing my account for some reason, perhaps?

Hey @Iron_Guard8 for missing Mythic Edition Content for PC please reach out to EA support. 

How to get in contact with EA support:

• https://help.ea.com/en/contact-us/
• https://twitter.com/EAHelp

Hey @Dr_Cheesesteak  @X_Canadian for missing Mythic Edition Content on Xbox I have instructed to send you back to Xbox regarding the issue. 

Xbox support: 

• https://support.xbox.com

/Atic 

@EA_Atic I was able to get my mythic content last night via telephone help. I contacted Twitter support and have a case number for the missing rocket fuel purchase and am currently waiting on an email about it.

@EA_Atic I've tried the Help page multiple times and it always says live chat is unavailable (and is the only suggestion.  When I check the phone support page it only shows the hours, the page doesn't actually say the phone #.  I already tweeted EA Help a couple days ago and still no reply.  I'm PC, btw, not XB.

@Iron_Guard8  what # did you dial?  Sadly, a serious question.

I used the call option, where they called me using the contact page, I don't have the number unfortunately.