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Cyberdeath88's avatar
Cyberdeath88
8 years ago

Re: a way out - police grappling unbeatable

Since there hasn't been any official reply from EA regarding this problem I tried to contact the support team. The agent was very rude and as you can see from this two answers : "The specialists says he used the keyboard and was able to complete it i 6 hours and had no problem , I would suggest you to please try that and it is not believing on you or anyone wrote the topic it is a game level that player have to complete to move further". After I said that I have posted here and more people had the same problem he says "I am afraid as you have already posted the issue as a Bug on forums and we have provided you the work around that best you can try to complete the level" .... I would love to see where I can see here the work around....he replies : As I said you can try it with the keyboard and have controls on your taping try using both fingers and see if that helps if not please check on forums and I hope you find something helpful soon...... I'm shocked to say the least with the very poor customer service I was provided by EA and the worst part is that I bought a game that I can't even finish.... 

2 Replies

  • EA_Ataashi's avatar
    EA_Ataashi
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    8 years ago

    Hey @Cyberdeath88

    I'm sorry to hear about your poor experience with our support agents 😞

    The reason why you've been redirected to forum is that our advisers have really limited access to game tools when it comes to A Way Out. You should remember that AWO is part of EA Originals series, which gives small developers a chance to introduce their work to the bigger audience. EA don't have control over the developer tools, so unfortunately our agents are often unable to help, when a player encounters a game-breaking bug and basic troubleshooting doesn't help. We can make the studio aware of the problem (in this case - Hazelight) and that's what I did. However, I'm unsure if the game will receive any updates. Especially if the problem doesn't concern the majority of the players and some people managed to solve it with the workaround.

    Again, I'm sorry that I don't have any better news for you ☹️

    /Ataashi

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    Hey, I sent an email to Hazelight's public email about the bug. Hopefully they'll respond. Try sending emails to them so they'll notice the problem and hopefully fix it. 😃 You guys can find the email on their homepage, good luck!

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