EA_Illium
EA Staff (Retired)
2 years agoRe: A Way Out does not start (Steam)
Hey @Dirtz2k
Great breakdown, and thanks for all the information!
Could I get a few additional bits as well?
- Are your Steam and EA accounts linked together? (are those linked accounts currently signed in)
- Do you own A Way Out on Steam or access via EA Play?
- Have you played the full game or the friend's path on either the Steam or EA app clients in the past?
Also if you haven't can you try the following?
- Try deleting all EA app files from the following locations:
- C:\ProgramData
- C:\Users\[username]\AppData
- Then clear the Steam download Cache after restart your machine
- Once you are back up, launch Steam (only) as an admin and try running the game.
For your questions on how the EA app can see Steam (EA) games, Installed games that require the EA app launcher and linked accounts can tell the EA app you own a game on another client and will make it appear in the EA app client.
We don't have information on which EA files control launching, as we don't support manually editing files. We can dive through troubleshooting steps and report it back to the team, in the case of bugs.
Thanks!