EA_Illium
EA Staff (Retired)
EA Staff (Retired)Re: a way out
@markmand1 Which platform are you playing on? Do you get any error message?
Forum Discussion
6 Replies
- @EA_Illium Im play on steam and no error massage
EA_IlliumHi @markmand1 Can we try the following first?
- Run the System File Checker tool then Check for Windows and GPU updates
- Default your game to the high-performance GPU, AMD Settings | Nvidia Settings | Windows Settings
- Guide for Troubleshooting Graphics issues
- Check for other applications that may be limiting EA App or Game performance
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- EGS - Repair (Library > Tile dots > Manage > Verify)
- Steam - Verify in your library
I don't know how to do it help pls we can talk on discord so you can help my discord is here Markman#8699
- EA_Illium
Hi @markmand1 To confirm Community Managers only work off the Answers HQ forums, we do not communicate over Discord or other platforms (neither does our support).
If you wish to speak with a support agent instead you can create a help case at help.ea.com
Thanks!
Yes, I've done that several times, but I can't be allowed to talk to someone, so what do I do?
- EA_Illium@markmand1 To confirm you should have the options for Chat or Email support. Are you not seeing any options when making a case?
