Forum Discussion

missmacy2108's avatar
missmacy2108
4 years ago
Solved

Banned from "It Takes Two" for now reason

I have purchased this game online in the PlayStation store about a week ago and created a new EA account at the same time . I played the game online with a friend on two subsequent days yesterday I a...
Mikimuster3's avatar
Mikimuster3
Hero+
4 years ago

Hello @missmacy2108!

First off, let me start by saying welcome to EA’s “Answer HQ”.
Answer HQ isn't just an ordinary message board or support center. It's a new approach to our community experience and a fun way of helping other players or to get answers (from players & experts)and get back in the game!

I read your post/report. IMO it's unlikely that this happened that way. Have you maybe noticed some clues that maybe your account was hacked?

AHQ is a community-based support platform, so nobody here can check your ban. Only the nice folks over at account disputes (the TOS Team) can investigate.

http://help.ea.com/en/article/information-about-banned-or-suspended-accounts/

The waiting time can be a few weeks. I know this is not a acceptable long time, but that's just the way it is. 

Please check your spam email folder.

Please check this link every few days: https://help.ea.com/en/my-ban-history/

Please see these official links:
https://help.ea.com/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/
https://help.ea.com/article/how-to-maintain-account-security
http://help.ea.com/en/article/origin-login-verification-information/

  • missmacy2108's avatar
    missmacy2108
    4 years ago

    Thanks for taking the time to reply which I much appreciate.

    I think it is highly unlikely that my account was hacked only 3 days after it has been created . If it has that would be a very poor reflection on EA security on their servers .

    Seeing that many other users have been having similar issue to mine seems to suggest that there is a wider problem which EA should acknowledge and address . I think it is unacceptable for EA to ban paying customers or suspends their accounts with only giving a generic explanation (user rights violation) . First of all they should give people warnings before banning anyone and secondly if they do ban people they should provide solid reasons and be specific as to why they have banned a users .

    I also think it is unacceptable that I have to wait 30 days to get a response to my query and hopefully get my account re-instated... if I am lucky . Thoroughly pi..ed of about this .

    • ayuta7817's avatar
      ayuta7817
      4 years ago
      @missmacy2108
      Same here. Purchased this game on Steam this January, created a new EA account, played 6 hours, then got a ban without a transparent reason.

      Do you have any updates? I keep disputing for 2 months but always receive canned reply that the Terms of Service team won't reverse the sanction.
      • purpleygirl's avatar
        purpleygirl
        3 years ago

        Same here, purchased on Steam, played for a little while. Stopped playing. Got a ban email a few weeks later. Never touched the EA account for anything but playing the game and used a strong unique password on the account. Customer support refuse to elaborate or help in any way.

About EA Originals Discussion

Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.3,565 PostsLatest Activity: 4 hours ago