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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Re: duplicate email

Hi Everyone, 

If there is an email address you want to use on a new EA account that is already tied to an existing EA account, you will first need to sign into the older account and update the email address to something else. You will then be free to use the email address on your new account. 

You can sign into your EA account at help.ea.com then select the "Accounts" option and then "Change Email" option

If you continue running into account issues, you will want to reach out to our support to take a look and see what options may be available. 

  • EA Help website - Live Support (Phone, Chat, Email) 
  • Twitter - Select the message icon to get assistance   

Thanks!

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