Forum Discussion

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

Re: EA Origin Customer Experience

Hi there, @Black_Blade_1977.

I'm really sorry for all the frustration. We have a few different options for help with this. You can open a case and choose email as your contact option to get help through email. However, choosing chat or phone support will be quicker. You can also message @EAHelp through Twitter or go to facebook.com/eahelphub to reach an advisor. If your games were purchased through Origin, they should be able to check to see if a refund is available. 

For the issue with A Way Out, the friend needed to download the Friend's Pass. More information on that can be found here.

3 Replies

  • Black_Blade_197's avatar
    Black_Blade_197
    4 years ago

    Hello

    Thanks for your reply! I have a stressful week behind me, therefore replying only now to your message.

    The link is helpful: at least I know now that the friendpass only works for Playstation. We bought two PC versions of the game, one via Steam and one via Origin. :-/

    I will take another shot in trying to resolve the problem and try your link to see if I can get help. I tried the recommendations from the forum last weekend, the solution did not work in my case, even though I managed to get the installation completed afterwards.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hello, again, @Black_Blade_1977.

    I'm glad to hear that stressful week is behind you! Was support able to help with this?

  • Black_Blade_197's avatar
    Black_Blade_197
    4 years ago

    Hello

    Thanks for asking and following up! I didn't manage to look into this earlier and I retried only now reinstalling everything again. Out of whatever reason, after trying so many times it suddenly works. 🙂

    Hence, I do not need to open a ticket anymore. No clue what solved the problem. The only difference I could identify is that there was an Origin app update in the meanwhile. Maybe that helped.

    Thanks for your support! Have a good weekend!

Featured Places

Node avatar for EA Originals Discussion

EA Originals Discussion

Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.Latest Activity: 21 hours ago
3,636 Posts

Recent Discussions