EA Staff (Retired)Hi @yurinlciel to check have you already linked your EA and Steam accounts together? If so, can you confirm you are signed into the correctly linked accounts in both clients?
EA Staff (Retired)Hi @yurinlciel Can you try to put your device in a Clean Boot then launch the game? If this continues would it be possible to get the full message it is displaying?
Also, can we get the following information as this may be tied to an issue we've similar reports of?
@EA_IlliumI've tried doing a clean boot, but still get the same message.
【You do not have access rights.
The title may have been downloaded to your device by another user who owns the game.
Try again by logging in with a different account or restarting the app.】
【이용 권한이 없습니다.
해당 타이틀은 게임을 소유한 다른 사용자가 귀하의 장치에 다운로드했을 수 있습니다.
다른 계정으로 로그인하거나 앱을 재시작하여 다시 시도하십시오.】
The error window can be seen in the screenshot of the very first post.
EA app Error Report ID,
6a381119-f3f9-4a67-b085-7515e808b5cd
which game(s) experience this issue
Unravel, Unravel Two
Date/Time when it first happened
January 23, 23, 7:00 PM Korean time (first run after purchasing the game)
Purchase of the game is on 12/23/22
which launcher gives the error when launching the game (Steam or Epic etc.)
Steam or EA App
20f43786-2f85-4f00-9973-e49c974e1fbb
You don't have access
This title may have been downloaded to your device by another user who owns the game.
Log in to a different account or restart the app to try again.
Please help us about the situation, i also have the same problem which my game doesn't lunch..
