The auto save is only saving part of the way through the level, despite many saves, we are having to play around 20 minutes of the previous point each time we save.Yesterday we had just finished the boat section in the tree. It did a cut scene, said saving.I quit the game, reloaded it and it took me to the save point.Today when I load the game I am about 20 minutes before where it saved yesterday. This has happened 3 times.What is the issue?

Hi,I lost my save... I was at the space monkey level with my wife and the next time we launched the game , it wasn’t possible to continue the game, but only to start a new campaign. I searched on the chapter selection and it wasn’t also possible to select chapters that we already complete. Help!! please

Wow, it's good to see others are having this issue as well. My daughter wanted this game, we played for many hours yesterday and almost finished Chapter two. Today we log in and do not have any saves from Chapter two and we are now starting back at "The Depths". Very discouraging. This needs to be fixed asap.Two PC Players

@EA_Illium I just beat the second level with the nail gun and tool box and the following day we started the game and there was no continue button as if it didn’t save any progress and we had to start from the very beginning. I’m nervous to turn it off again now that we’re further than before! I’d hate to have to start over again and lose all our current progress!😵

I'm on XBox One S, and my kids just had a heated argument, because returning after dinner they lost 45 minutes of the game, and won't play, because it was so hard for them to advance.This is a major issue that shouldn't be 'mentioned to the team' - but something that needs to be brought up to those in charge of finding and fixing a problem and getting a patch pushed out.I can't think of any larger error in a game, than throwing the players advancement out the windows, seemingly every time! I mean, how has this not gotten more attention?As a parent I'm annoyed to have paid for the game, only to have my kids 1) like the game, 2) tolerate the difficulty in cooperation, and 3) refuse to play it again because the setback was hard for the, as they struggled.As I can see that the game is defective, based on the threads on the subject, and it was sold to me from EA with their knowledge, I will go for a refund based on defective on delivery. I'll recommend all affected here in the thread to refund the game, and watch for a patch from EA, as there's no way to get further attention to this if you simply allow this to remain a support-chat subject.

We only play Local Co-OpWe have noticed that it seems to happen if we do not compelete a section of a chapter. Then we have to start the section again or part way through. (not chapters but the sub-chapters)Although sometimes even when the book appears for a cut scene, if we finish there, when we load back up the next day we'll have to play another 10-15 minutes to get back to the same point.

Save Problems and Issues : It Takes two

62 Replies

EA_Illium
EA Staff (Retired)
5 years ago
@speciuk Which platform are you on? Does this happen every time you load the game?
speciuk
5 years ago
PS5

It seems to be that if we get through a chapter, it will save ok, but when it is part way through then it takes us back around 15 to 20 minutes in time, even tho we have had a cut scene or seen the save icon.
Tore38
5 years ago
Hi,I lost my save... I was at the space monkey level with my wife and the next time we launched the game , it wasn’t possible to continue the game, but only to start a new campaign. I searched on the chapter selection and it wasn’t also possible to select chapters that we already complete.

Help!! please
CypticMora
5 years ago
I am having the exact same problem and I am also on PS5. Hopefully we get some answers soon.
speciuk
5 years ago
Yeah, extremely frustrating.
Even if the continue takes you way back from where you finished playing previously ; we did notice if we found a mini-game, by clicking on “play mini game” that it takes to you that game even if the save takes you far back, so they has saved us a few times only having to do 10 minutes or so.
EA_Illium
EA Staff (Retired)
5 years ago
@Tore38 Which platform are you playing on?
Tore38
5 years ago
Sorry, I forgot to mention : PS5
phrixi0n
5 years ago
Any ideas on when this will be fixed? It's an issue across all platforms and has been for at least a week now. Going to request a refund soon
iBullFish
5 years ago
Wow, it's good to see others are having this issue as well. My daughter wanted this game, we played for many hours yesterday and almost finished Chapter two. Today we log in and do not have any saves from Chapter two and we are now starting back at "The Depths". Very discouraging. This needs to be fixed asap.
Two PC Players
EA_Illium
EA Staff (Retired)
5 years ago
@speciuk @CypticMora wanted to check if you play with someone does if they send an invite to join does this happen.