Split Fiction Disconnecting and Freezing
My partner and I have been enjoying the game so far but there's times when we boot up the game and there's constant freezing which messes with cutscenes and co-op areas, and when it's not freezing it...
Forum Discussion
EA_Shepard
Community Manager
Community ManagerAidennEntity Hey, there have been others saying they are being disconnected every 1-20 minutes give or take as well.
Which platforms are yall playing on?
Does this happen in specific areas or levels?
Are y'all playing on the friends pass or do you both own the game?
Does this happen regardless of who invites who?
We're both playing on PC and we both own the game on Steam. It happens regardless on who hosts but the freezing is less frequent when hosting through EA, when hosting through steam it always happens. The disconnect error happens when it's NOT freezing and will occur every 30/20 ish minutes but I notice they mainly occur when getting past a main event (such as defeating a boss or right after a cutscene). There's no specific area where the freezing happens, there's times where it doesn't happen and then when we play through the same area again it starts freezing.
- EA_Shepard
AidennEntity I appreciate the info. I see a few things mentioning it. Finishing events and cut scenes are mentioned a bit, too. What I would need from you is a DxDiag>
If they could post on here with their account and attach one as well.
Unless there's a lot of players saying the same thing, these are hard to test out and reproduce. We got to look at the system first. I am looking for more though to see if there is a common theme.Here's mine, my partner will upload hers either tonight or tomorrow.
- EA_Shepard
AidennEntity Thanks, so from your file, this is what I found.
RADAR_PRE_LEAK_64: This is a diagnostic event indicating potential memory leaks in applications. It appears for several executables:
- REPO.exe
- RobloxPlayerBeta.exe
- MedalEncoder.exe
- SplitFiction.exe
- BoplBattle.exeThese reports suggest that these applications might not be managing memory efficiently, which could lead to performance issues or crashes.
MoAppCrash: This event indicates that an application has crashed. The affected application is:- Microsoft Xbox Gaming Overlay (GameBar.exe)
The crash error code c0000005 suggests an access violation, which often occurs due to attempts to read or write protected memory.MoBEX: This is another type of application crash related to:
- TranslucentTB
The error code c0000409 indicates a stack buffer overrun, which might be due to a bug in the application.Recommended Steps:
- Update Applications: Ensure all applications are updated to their latest versions, as patches may fix these issues.
- Check for Memory Leaks: Use tools like Windows Performance Monitor or third-party applications to analyze and address memory leaks.
- Reinstall Problematic Applications: If issues persist, consider reinstalling the applications to ensure no corrupted files are causing the errors.
- Steam - Verify in your library
- EA App's Cache (Top Left Menu > Help > App Recovery)
- EA App - Repair (My Collection > Tile Dots > Repair)
- Go to C:\Program Files\Electronic Arts\EA Desktop\EA Desktop and double-click on EAUpdater.exe
- Run the System File Checker tool
- Check for Windows Updates
- Check for GPU updates
- Windows troubleshooting tools
- Guide for Troubleshooting Graphics issues
- Install/Repair your VC++ files for the game (Microsoft VC++ Link)
