Steam - cannot launch game.

i have access via steam

same problem, I start Wild Hearts on steam, but the result is just to open EAapp, I tried redownloading the game, its works, I can play the game, but once i close the game, the problem come back again. I can't redownload the game every time I want to play

I purchased Wild Hearts through steam after trying it out via EA Play Pro. The game does not launch, i receive no errors when i launch it. It procceeds to launch the EA/re launch it if its already running then closes the app only to open it back up again.The game never boots up and only gets stuck in a loop of relaunching the EA app. I have tried verifying the files on steam, launching in admin mode on/off, reinstalling. Nothing has worked so far. The game had NO ISSUES running when playing the trial version through xbox game pass

I have done additional digging with no progress. I found a suggestion that says if you still have the trial.exe in your game folder to delete that and try launching but that only prompts  that the game has files missing and needs a repair. Running the verify on steam just redownloads the trial.exe and puts me back at the original problem.I had completely uninstalled the trial version before hand because i wanted to avoid something like this.

Hey all, 

We continue to track this issue at the moment, but we have some additional steps we'd like you to try if you could:

Can you look through your "Apps and Features" section of Windows 10 and verify all versions of the game (and the trials) are uninstalled? If you're using Windows 11, you can find it under Settings - Apps - Installed Apps.

Then reinstall the game only where you have the full game purchased.

If that doesn't resolve the issue, please run the EA Error Reporter and attach your Report ID here so we can get an updated look at this. 

Thanks!

CM Edit: Added missing link to error report steps. 

I bought the game on steam, when I launch through steam it says I do not have access. I have unlinked and relinked my steam account to my EA ID, verified file integrity, cleared my cache, added all files and apps to my firewall exceptions, yet I still can not play the game. Logging into ea app with my steam credentials  signs me into this ea account ,but I still can not launch the game.

If this is of any help - there is a debug txt file in the steam folder of the Wild Hearts. Maybe this is a clue to what is going on.

Hi @DrakesDark If you are running into this issue would it be possible to try the steps @EA_Cade mentioned? If you continue running into issues could we get an Error Report ID?

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