Forum Discussion

Piecemaker118's avatar
Piecemaker118
5 years ago
Solved

Stuck on "Connecting to platform"

Issue when "connecting to platform." The game just gets stuck on step 4 since the moment i bought the game. with error: {"error";"Internal server error"."error_description":null,"error_code":null,"c...
  • EA_David's avatar
    EA_David
    5 years ago

    Hi guys, it sounds like this might be an account-related issue. Can you reset the password for the EA account linked to your console account?

    https://help.ea.com/en/help/account/if-you-forgot-your-ea-account-id-or-password/


    This will usually be the same EA account that you're using here, but sometimes folks will have a different account for their console games. In that case, go to help.ea.com, log out, then log in using the login option for your particular console. You'll then be on the correct account, and you can send the password reset request. 

    Thanks, I hope this helps. 

B_MUNY101's avatar
B_MUNY101
5 years ago

Does anyone have a resolution. I bought the game on disc  so it cant be returned

EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
5 years ago

Hi guys, it sounds like this might be an account-related issue. Can you reset the password for the EA account linked to your console account?

https://help.ea.com/en/help/account/if-you-forgot-your-ea-account-id-or-password/


This will usually be the same EA account that you're using here, but sometimes folks will have a different account for their console games. In that case, go to help.ea.com, log out, then log in using the login option for your particular console. You'll then be on the correct account, and you can send the password reset request. 

Thanks, I hope this helps. 

  • LopsRG's avatar
    LopsRG
    4 years ago
    @EA_David hi David, I've been trying to play with a friend on PC and she's on Xbox. I'm trying to connect my EA account with Xbox account, but EA on PC takes me to this error: {"error":"Internal server error","error_description":null,"error_code":null,"code":107019}

    I'm unable to play online on It Takes two co-op because I can't download it through Xbox app. I tried to follow those steps but nothing helped.

    Thanks,
    • mateus17sw's avatar
      mateus17sw
      3 years ago
      @LopsRG im having the same issue, you have the solution ?
      • LopsRG's avatar
        LopsRG
        3 years ago

        Nope, I managed to talk to EA's support, but apparently the error is in Xbox's end. I never got the chance to get in touch with their support, though. Maybe that could work.

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