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Fizzyyzzif's avatar
Fizzyyzzif
Rising Novice
10 years ago
Solved

UNRAVEL CRASHES IMMEDIATELY AT STARTUP

Hello,
I am having similar problem like others that have posted here. I just bought the game last night and I can't get it to run. I updated K-Lite and it didn't work. As far as uninstalling K-Lite, I cannot figure out how to do that. I checked "Can You RUN It?", and it shows that I'm all good except.. my video card has Pixel Shader version 4.0 and Vertex Shader version 4.0, and they both require 5.0. I really hope I don't have to get a new video card. But if that is so, what should I get to go with my system? I'll be posting my dxdiag and critical events at end of post.

Another piece of info to consider here. I also play The Sims and have The Sims 4 and all expansions and stuff packs. My game has run just fine from the beginning and for a good time but in the last month or two it started crashing at random times during game-play. I can get game to start and play for a while. I have tried all the suggestions from the Sims forums, like switching back to 32 bit mode. It doesn't matter if it's 32 or 64 bit setting, it still crashes. The best thing I can do to still play is save often and then minimize game letting it "rest".. lol. It still crashes once in a while but I've cut down the frequency by doing this.

  • Your card does't support DirectX 11 either so it's below minimum requirements.

    You won't be able to play Unravel with this

    As for your Sims issue, it's best if you posted in the Sims forum for help.

    Your computer is generally a bit low for gaming. Don't know if upgrading is worth it.

7 Replies

  • Your card does't support DirectX 11 either so it's below minimum requirements.

    You won't be able to play Unravel with this

    As for your Sims issue, it's best if you posted in the Sims forum for help.

    Your computer is generally a bit low for gaming. Don't know if upgrading is worth it.

  • Fizzyyzzif's avatar
    Fizzyyzzif
    Rising Novice
    10 years ago

    Oh wow.. I did not realize that about DirectX 11. Ok so I guess I'm willing to upgrade my video card.. I just have no idea which one to get. Any suggestions? Also, I have searched and I can't find out how to uninstall K-lite. Can someone please explain how to do this in Windows 10? 

    I only mentioned my Sims 4 issue because it might have helped an understanding with Unravel issue. The crashes are the same with the 2 games except that Unravel happens right after launch. I feel that maybe if I solve 1 it will solve the other. Maybe, maybe not.. we'll see 🙂

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    It depends on many factors such as your PSU (Power Supply Unit)' max watt number and connectors to what graphics card you can upgrade. You will need to some research on that. 

    I would recommend something new though, as the whole computer is a bit low in specs.

    As for K_Lite, that's what I found on their homepage

    Q: Is there an uninstaller included?
    A:

    Yes.

    The uninstaller will properly undo all changes that the installer made to your system.

    The software can be removed through the Windows Control Panel. You can also find a shortcut for the uninstaller in the Windows Start menu.

  • Anonymous's avatar
    Anonymous
    10 years ago

    I have the same problem.  I'd imagine both my 390 and 370 meet minimum specs.

    Nevermind, started up after running Razer GameBoost, now it's crashing right after I select New Game/Continue.

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    There's errors with ffmpeg.dll in your dxdiag.

    That also seems to be from some codec pack. Make sure you update any codec packs you're using.

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