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DarkEnerg0n's avatar
10 years ago
Solved

Unravel crashing at launch (not K-Lite, all drivers updated)

Game crashes at launch. Sometimes immediately, sometimes I see the logos, sometimes I get to the title screen and once I saw a few seconds of the opening video. Every time it crashes with no explanation, just says "the game has stopped working". I have looked everywhere for the K-Lite codec pack (which was causing problems for some) and can't find it on my system at all. Also, my drivers are verified up to date. I'll attach my DXDiag file here, please help, thanks!!

  • After spending a VERY long time chatting with customer service I gave up and had someone else from EA call me, the guy I was talking to at first was the worst.

    Anyway, the conclusion was that Windows 10 was somehow causing the issue.

    The answer was to create a second account as an admin account and play from there. It worked fine. Nothing else had to be done. 

10 Replies

  • It's the same K-Lite Codec DLL showing as culprit in your DxDiag then the others had.

    Did you try downloading the newest version of it and installing that ?

  • Is it the VSFilter.dll? I'm just so hesitant about installing K-Lite after seeing so many ppl on other forums that got infected files. 

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    Yes, that's the one.

    Did you try searching your hard drive for the dll ? To see if you have it ?

    I do understand your hesitation.

    This sees to be the 'official site' for the pack: http://www.codecguide.com/download_kl.htm

    You're still be using at your own risk though. I can't be held responsible. Only other option is to wait until EA/Coldwood has fixed the issue.

  • Installed the basic version of K-Lite and still crashing. I would restart but I'm in the middle of a chat with a guy at EA and I don't want to lose connection...   it's been literally and hour btw and he just figured out I'm not using a Mac after reading my DXDiag....    what the hell...??

  • After spending a VERY long time chatting with customer service I gave up and had someone else from EA call me, the guy I was talking to at first was the worst.

    Anyway, the conclusion was that Windows 10 was somehow causing the issue.

    The answer was to create a second account as an admin account and play from there. It worked fine. Nothing else had to be done. 

  • chris19191's avatar
    chris19191
    9 years ago

    I spent a very long time chatting with EA as well. I'm having the same problems you had. I do not have the K-lite codec pack installed. I tried creating a second admin account and running unravel from there. It crashed on me there too

  • ID-8227's avatar
    ID-8227
    7 years ago

    I bought the game and it doesn't work. Only a white screen! 

    The System is two or three weeks old! All other games work perfectly.

    There is no K-Lite Codec Pack installed. All drivers are at the latest version.

    Sorry EA but this is so bad!!! The last time i have such problems with a game is nearly 10years back. : (

    If i had bought this game in a store then this were the point i would returned it.

    System:

    i5 8400

    16GB RAM

    AMD RX580

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