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Anonymous's avatar
Anonymous
10 years ago
Solved

Unravel won't start

I've tried installing Unravel on 3 different PCs, but on none of them it will start. All are Windows 10 computers, 2 laptops and one desktop computer. When starting the game, I get a black screen fo...
  • crinrict's avatar
    crinrict
    10 years ago

    1. DxDiag (77 KB one): Doesn't seem to have  a dedicated video card and is below specs because of that. The Intel chip it has is too old.

    2. Has a Nvidia 555M and a chip. Unfortunately, neither is good enough for the game. You should update your drivers though

    3. Also below specs

crinrict's avatar
crinrict
Hero+
10 years ago

The system requirements are always listed in the Origin store at the game itself. Just scroll towards the button there's a tab called system requirements.

Anonymous's avatar
Anonymous
10 years ago

No @crinrict, system requirements are NOT listed in the Origin store page.

Go to http://www.unravelgame.com/, click the "Buy now" tab, click the "Buy Now (Origin)" button. This brings you to the Origin store. I've been looking up and down the page several times, and doing a Ctrl+F search, but there are NO system requirements on that page. You can check the attached screenshot for yourself.

    • Anonymous's avatar
      Anonymous
      10 years ago

      The page that you are showing there, is not in the normal flow when you start at the Unravel site. When you start on the Unravel site, and click the "buy" link, you are immediately transferred to the shopping basket page.

      Why would anybody, who is not familiar with the EA site layout, click on the product link when they just put the product in their shopping basket? The most logical expectation would be that this links back to the main Unravel site, the one that they just came from. That the link actually leads to ***ANOTHER*** Unravel page, is neither obvious, nor expected, nor logical.

      Sorry for letting my frustration out on you 😞 You don't work for EA, and you are not to blame for their operations. Actually it's even more of a shame on EA that they let others (volunteers?) that are not associated with them, deal with the problems they cause...

      • crinrict's avatar
        crinrict
        Hero+
        10 years ago

        I understand that you are frustrated that the game doesn't work but you are covered through the great game guarantee.

        People can get their money back if the game doesn't run and even the period to that is over, game advisors are usually give you a refund it even after the period has expired if you can't run it.

        Did you try to get a refund yet ?

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