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Zefar's avatar
Zefar
Seasoned Rookie
3 years ago
Solved

Wild Heart Crash on Win11

My Specs

i5 12600KF

RTX 3080 FE

2x16 GB RAM 3600 MHz

OS: Windows 11

Installed on NVME SSD drive

Drivers: I have done Fresh install of Graphics drivers through Geforce Experience.

Have done Repair through EA app.

Crash happens at random after playing for some time. It often happens in Coop but has happened normally.

No idea what triggers it. But I do know that when Wild Hearts crash it wants to crash other programs as well. Like my Internet browser Vivaldi. I notice that it will flicker and the browser will get unresponsive. I've also had to reboot because last time it made my mouse not match up with where it is. Could say it's off by half a screen or so.

My brother is on Win10 and has no such problem and basically the same system specs as me. He uses the same programs as well.

I do have a Youtube video playing most of the time too.

Those programs have not crashed at all before when playing any other game on my system. No matter how much I use them.

Sometimes I've gotten an error message and I'll try to get a picture of it. By just keep playing to get the crash message.

  • Zefar's avatar
    Zefar
    3 years ago

    I did a Clean boot(Well the EA backservices had to be on to test this or the EA app wouldn't start) and was able to run for 4 hours before I had to do something else. No crashes.

    Because I might just have located the issue.

    In the Taskmanager there is a App named "RtkaudUService64.exe" in just Startup programs and it is for Realtek Audio service. But it doesn't have Realtek as the publisher. 

    My motherboard is ASUSTek Prime B660-Plus D4

    I've read it also shows up on MSI boards.

    https://www.reddit.com/r/techsupport/comments/si8xht/realtek_hd_audio_universal_service_causing_40/

    It is the only unique process that might have something to do with the crashes because the others are just other gaming clients, discord and the motherboards driver checking program. If the other programs caused the issue it would have been happening to a whole lot of other people.

    So I disabled this in TaskManager on the startup part and rebooted the PC again. Then played for 4 full hours. So far nothing else has been impacted by this.

    I'm going to leave it disabled in the startup because I can't find a way to actually uninstall it. Or have it updated to an official version of some sort. My brother has Realtek Audio drivers instead so he didn't crash.

6 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    HI @Zefar Can we also try the following steps once you have a moment and check if this continues?

  • Zefar's avatar
    Zefar
    Seasoned Rookie
    3 years ago

    I'll be testing more tonight.

    But I can say that I went through those steps and so far none of them generated any error message for me or that something was wrong.

    Graphics drivers have already been re installed freshly.

    The VC++ seemed to initiate a re install when I did the App recovery part.

    I'll just throw in my DxDiag in the meantime.

  • Zefar's avatar
    Zefar
    Seasoned Rookie
    3 years ago

    Okay so I started my play session until it crashed. I got 3 hours out of it before the crash would just send me to the desktop.

    No error message.

    Also this time Youtube video didn't break which is odd because it did that every other time before.

    So I was in a Coop lobby with my brother the entire time and just kept taking missions to hund monsters.

    It finally crashed after I had started a mission for Golden Tempest and it was at the start of the mission where this crash happened. Now the mission itself isn't the problem, I've done it repeatedly before with no problems.

    My Win11 install is also rather fresh too because my old SSD died on me so I had to do a fresh install of it about two months ago.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hey @Zefar Thanks for the updates!

    Would it be possible to get this out in a Clean Boot and then only launch and play the game to check if this continues? 

    Thanks!

  • Zefar's avatar
    Zefar
    Seasoned Rookie
    3 years ago

    I did a Clean boot(Well the EA backservices had to be on to test this or the EA app wouldn't start) and was able to run for 4 hours before I had to do something else. No crashes.

    Because I might just have located the issue.

    In the Taskmanager there is a App named "RtkaudUService64.exe" in just Startup programs and it is for Realtek Audio service. But it doesn't have Realtek as the publisher. 

    My motherboard is ASUSTek Prime B660-Plus D4

    I've read it also shows up on MSI boards.

    https://www.reddit.com/r/techsupport/comments/si8xht/realtek_hd_audio_universal_service_causing_40/

    It is the only unique process that might have something to do with the crashes because the others are just other gaming clients, discord and the motherboards driver checking program. If the other programs caused the issue it would have been happening to a whole lot of other people.

    So I disabled this in TaskManager on the startup part and rebooted the PC again. Then played for 4 full hours. So far nothing else has been impacted by this.

    I'm going to leave it disabled in the startup because I can't find a way to actually uninstall it. Or have it updated to an official version of some sort. My brother has Realtek Audio drivers instead so he didn't crash.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago
    @Zefar Glad we found something connected to the issue, if anything changes let us know!

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