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Anonymous's avatar
Anonymous
10 years ago
Approved

XBOX ONE: Unravel won't Launch

XBOX ONE: Unravel Won't Launch

game takes too long to launch and kicks me to the dash. quitting the game to relaunch isn't even an option. restarting the console and hard rebooting the console also yields the same effect. i cannot uninstall the game either - after clicking uninstall, nothing happens.

worked fine during the early EA Access trial - but once i purchased it, the game stopped launching.

2 Replies

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    10 years ago

    @Thepisfor Hi there, unfortunately not being able to uninstall a game comes off as a big red flag to me, indicating issues with your core software or even hardware. 

    If you can't uninstall using the steps here the next thing to do would be to reset your Xbox to factory settings.https://support.xbox.com/en-GB/xbox-one/console/reset-console-to-factory-defaults

    Please read the whole article as this is a big step, and you could lose progress if it isn't backed up. 


    Thanks, hopefully this will fix things for you. 

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved
    Thanks for the reply, I'll check this out today and post back. To be clear, this is the only item I can't uninstall.

    Any other app or game is responsive.

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Share your thoughts about EA Originals Games and tell us about your experiences in Split Fiction, Tales of Kenzera: ZAU, Immortals of Aveum, Wild Hearts, It Takes Two, Lost in Random, or the Unravel games.Latest Activity: 3 years ago
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