Accidentally bought an Eaplay yearly subscription twice, how can I get a refund?

Hi there,

Thanks for posting and explaining what happened -- that’s an easy mistake to make, especially if the first purchase didn’t appear to go through.

Since this EA Play subscription was purchased on PS5, the important thing to know is that all PlayStation Store purchases (including EA Play) are billed and refunded by Sony, not EA. Even though the subscription shows on your EA account, EA Community and EA Help don’t have access to PlayStation billing or refund tools.

Since you cancelled immediately and haven’t used the service, your best next step is to contact PlayStation Support directly and request a refund for the duplicate charge.

Here are the official PlayStation links you’ll want to use:

• PlayStation Store refund information & request page:
  https://www.playstation.com/support/store/ps-store-refund-request/
• PlayStation Support contact page (chat / assistant):
  https://www.playstation.com/support/contact-us/

When you contact them, explain that:

• You accidentally purchased two EA Play yearly subscriptions
• The duplicate was cancelled within minutes
• The service wasn’t used
• Your subscription now shows an expiration in 2028 due to the double purchase

PlayStation Support can review the transaction and confirm whether the duplicate purchase is eligible for a refund under their policy.

If you have questions about how EA Play works or what you’re seeing on the EA side of the account, feel free to ask here, and the community can help clarify.

Hope this gets sorted quickly for you.