An EA Account can only be linked to one Xbox account in its lifetime.
Just signed up for Xbox Game Pass 14 day trial and disappointingly feel I'm going to miss out on actually 'trialing' what i want to trial because of the EA account linking issue with xbox.
I already have my Playstation account linked with EA however getting the below message when attempting to link the new xbox game pass account i created.
Your accounts can’t be linked because the EA Account for REMOVED was previously linked to the Xbox account for REMOVED. An EA Account can only be linked to one Xbox account in its lifetime.
By the way, I use a password manager and have zero recollection of using a xbox account linked in the past.
I have a case open (#209316687) however worried that this isn't going to be sorted and can't see an option to chat with anyone apart from a useless bot. Is there anyone who can help me get this sorted quicker??
Surely I dont have to create a new Sony (Playstation) and EA account just to have them all linked correctly and you will be able to see that it's rarely (if ever been used previously).
Thanks.
Hi Sudo_Warrior,
Thanks for reaching out. I can see how it would be confusing to run into an account linking issue when you're just getting started with the Game Pass trial. There’s a few parts to touch on here, so I’ll pop them into sections to make it easier to read and find what’s relevant.
About the error message: Yes, that message confirms the EA Account you’re trying to use is already permanently linked to an Xbox account, and once that happens, it can’t be linked to a second one, even if the first is later unlinked.
If you don’t remember linking it: From what you shared about the password manager, it sounds like you don’t remember ever linking an Xbox account to this EA account. If you’ve ever played an EA game online from Xbox in the past, that’s typically how the link is created. It happens when someone logs into their EA Account while launching an EA game. So if it’s linked, it would have been through that kind of login at some point. Even if it was years ago and rarely used, that connection sticks.
What support can do: You’ve already done the right thing by opening a case, especially if you don’t remember ever making that connection. Support can take a look at what’s going on with your EA account, walk through some security checks with you, and help you remove the currently linked Xbox account if that’s what you’d prefer.
Important to know: Just a heads-up, removing it won’t reset the "one Xbox account per EA Account" limit. A new Xbox account can't be linked in its place. To answer your question, if your EA Account is already linked to a different Xbox account and you’re now trying to connect a new Xbox profile, then yes, you may need a second EA Account to do that.
Hopefully, that gives you a clearer understanding of the error message and next steps. If you run into anything else, happy to offer advice where I can.
- EA_Lanna
