Forum Discussion

3 years ago

Solved

Bought FIFA 23 yesterday. Now my account is banned and EA says the order failed.

I bought FIFA 23 yesterday on PC, and I was charged as well. The order was complete, I still have the receipt. I just got an email 10 minutes ago that my order from yesterday failed, and when I tried...

EA_Darko
3 years ago
You need to appeal any ban with our TOS team using the steps I shared above @Somebody0812.

There is nothing else you can do right now.

Darko

EA_Darko

Community Manager

3 years ago

You will need to speak to our Terms of Service team @Somebody0812.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

Click Contact us at the top of any page on EA Help.
Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
Choose your platform.
Select Manage my account, then Banned or suspended account.
Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
Click Select contact option.
Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

Somebody0812
3 years ago
@EA_Darko Why did this even happen in the first place? How come I lose a game I paid for? And I didn't even get a refund, this is crazy. And now I'm banned too?
- EA_Darko
  Community Manager
  3 years ago
  You need to direct any questions around a ban to our TOS team @Somebody0812.
  
  Darko
  - Somebody0812
    3 years ago
    @EA_Darko Okay, is there any way I can request a refund as well? Apparently a ban means I can't live chat as well, so EA has my money and I have no game, baffling.