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Somebody0812's avatar
Somebody0812
3 years ago
Solved

Bought FIFA 23 yesterday. Now my account is banned and EA says the order failed.

I bought FIFA 23 yesterday on PC, and I was charged as well. The order was complete, I still have the receipt. I just got an email 10 minutes ago that my order from yesterday failed, and when I tried...
pc
  • EA_Darko's avatar
    EA_Darko
    3 years ago

    You need to appeal any ban with our TOS team using the steps I shared above @Somebody0812.


    There is nothing else you can do right now.


    Darko 

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
3 years ago

You need to direct any questions around a ban to our TOS team @Somebody0812.

Darko

Somebody0812's avatar
Somebody0812
3 years ago
@EA_Darko Okay, is there any way I can request a refund as well? Apparently a ban means I can't live chat as well, so EA has my money and I have no game, baffling.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    You need to appeal any ban with our TOS team using the steps I shared above @Somebody0812.


    There is nothing else you can do right now.


    Darko 

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