Forum Discussion

buscotoddy's avatar
3 years ago
Solved

Cambi

Good evening, I'm Michael and I have two problems with EA. The first is that a hacker changed my email on my ea account and I can no longer put my email ([edit: email address removed]) and therefore I can no longer receive ea emails. Second my account was disconnected for violations of the ea user agreement. Please I don't know what to do and I'm panicking, can you help me?

  • You will need to speak to our Terms of Service team @buscotoddy.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

4 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    You will need to speak to our Terms of Service team @buscotoddy.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

  • I have already sent the email, but the problem is that the email of my current profile has been placed by a hacker and is not mine and therefore I cannot receive the emails to remove my ban.

    What can I do? 
    thanks 

    Michael

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