Forum Discussion

4 years ago

Solved

Can’t buy original game because ea play issue

Recently, I subscribed to ea play in ps5 to try new games . i tried nfs heat and i like it , when i go to the store to buy it says that i purchased it but I didn’t , I can’t buy it what I should do t...

console

EA_Kent
4 years ago
Hi @AHM7D_22_QTR,

Since NFS Heat is included in your EA Play membership, it might be preventing the PSN Store from giving you the option to purchase the game. I'd recommend getting in touch with PlayStation Support to see if there's anything they can do from their side to help you purchase the game. I'm afraid we don't have any visibility into the PSN store or account system from our side.

You can find more information on how to contact them at the PlayStation Support website.

EA_Kent

Community Manager

4 years ago

Hi @AHM7D_22_QTR,

Since NFS Heat is included in your EA Play membership, it might be preventing the PSN Store from giving you the option to purchase the game. I'd recommend getting in touch with PlayStation Support to see if there's anything they can do from their side to help you purchase the game. I'm afraid we don't have any visibility into the PSN store or account system from our side.

You can find more information on how to contact them at the PlayStation Support website.