Forum Discussion

Disriper98's avatar
2 years ago
Solved

Can´t link my account with Xbox account.

I have several EA Play and Xbox accounts, every one can link with the other except from 1 EA Account (this one) and the Xbox Account witht he same email.

  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    @Disriper98 

    Then this error means the gamertag you're trying to link is already attached to another EA account- you need to locate the EA account it's already linked with an unlink it there first. 

5 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @Disriper98,

    This error means you already have an Xbox gamertag linked up to this EA account- you can only have 1 gamertag linked up to an EA account at a time. You'd first need to unlink the current gamertag from this EA account, and once you've done that you can go ahead and link a new gamertag. 

    To unlink the current Xbox gamertag from this EA account, you can follow the steps here. Once that old gamertag is unlinked, you can follow these steps to link up your new gamertag to your EA account. 

  • Disriper98's avatar
    Disriper98
    2 years ago

    I have no linked xbox gamertag right now. I can link another gamertag except the one I want to...

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Disriper98 

    Then this error means the gamertag you're trying to link is already attached to another EA account- you need to locate the EA account it's already linked with an unlink it there first. 

  • Disriper98's avatar
    Disriper98
    2 years ago

    I think this account is deleted. So I can´t unlink it...

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Disriper98 

    If your gamertag is linked with a deleted or disabled account, you'll need to go ahead and get in contact with the live support team so they can help you unlink the gamertag. They'll first verify your ownership of the EA account this gamertag is currently linked with, and once the account is verified, they can help get this gamertag removed from this old account so you can link it up to the newer EA account instead. 

    Please contact live support from the help site here so they can look into this further with you. 

Featured Places

Node avatar for EA Play

EA Play

Discuss the EA Play subscription for PC and console in this community forum, read guides, and get help with your issues.Latest Activity: 8 minutes ago
3,657 Posts