Forum Discussion

5 years ago

Solved

can not activate with my provided EA account

I am playing Battlefield 5 from EA Desktop Beta. Using EA Play that gained from Xbox Game Pass Ultimate. When I try to start the game, It says They can not activate with my provided EA account and ask me to log in with the Origin account. I tried several times logging in but useless, it just keeps recurring to me.

EA_Kent
5 years ago
Hi @WhiteBlacSmith,

If you're still having any trouble I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. For more information on how to set up a case with them check out the EA Help website. You can also speak with them over Twitter or Facebook instead, if you prefer.

/Kent

3 Replies

mintcake1980
5 years ago
I have had exactly same issues, after doing some digging i realised my EA play/origin email was not the same one i use for my game pass etc, so i switched the emails and boom it worked.
check you havent registered another account in the past to your game pass email though as i had lol so had to shift that to another alternate.
WhiteBlacSmith
5 years ago
Thanks man, though I'm pretty sure I'm using the same email since I can see that in my origin account, EA Play is accessed by XGPU. It is just that BFV is not in my origin library and that's so weird.
EA_Kent
Community Manager
5 years ago
Hi @WhiteBlacSmith,

If you're still having any trouble I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. For more information on how to set up a case with them check out the EA Help website. You can also speak with them over Twitter or Facebook instead, if you prefer.

/Kent