Can not add few games with EA Play
Hello, I recently got EA play in my STEAM, I can add most of the games on my library but only 3 games "Medal of Honor Airborne" "Crysis 1" and "Titan Fall 1".. I really want to paly thease games b...
Forum Discussion
EA_Leeuw
Community Manager
Community ManagerHey @wellallnasib,
Welcome!
So you're saying that even though you have EA Play via Steam, when you want to claim Crysis 1, Titanfall 1 and MoH Airborne via EA Play on Steam, you can't because the button is greyed out, right?
Can you maybe post a screenshot of what you're seeing?
Welcome!
So you're saying that even though you have EA Play via Steam, when you want to claim Crysis 1, Titanfall 1 and MoH Airborne via EA Play on Steam, you can't because the button is greyed out, right?
Can you maybe post a screenshot of what you're seeing?
Hello,
So screenshot 1 shows that the buttons are grayed out for adding them in library trough EA Play page, No matter how many times I press it does not work.
Screenshot 2 Shows if I go game store page there is also no add to library option as well, but for others there is.
Only similarities I found between these 3 games are in their page they say "They are not being sold on Steam"
However Crysis maximum edition can be bought but not normal crisis but when I add it to cart it says its available on EA play Screenshot 3.
- EA_Leeuw@wellallnasib, cheers for trying and for the screenshots.
Maybe a strange question, but can you try to claim them via the Mobile Steam app, if Steam gives that option for you? Or via the website? Or even maybe via a different PC with Steam installed?Hello again,
I tried chromo and edge browser in 2 different pc, logged in steam in another pc & mac still same it does not work. And the EA play page does not even load on mobile devices trough steam app.Personal observation:
1.I have also given a screenshot between a star wars game and crysis steam's store page. I have a hunch the EA play add to library button is connected to the steam store page add to library which does not exist for these 3 games. Also for every game still can be bought on steam and is in EA play has a special line called included on your EA play pass and a "Play Now Button".
2.For star was squadron you can see I can buy the game and also add it to library and for crysis it says this game is no longer being sold on steam and no add to library option and also it is same for MOH airborne and Titanfall.3. Maybe Ea play store add to library button button just redirects to store page add library button which does not exist for those 3 titles.
- EA_LeeuwHey @wellallnasib,
Thanks a lot for the extra screenshots & information!
I have passed it on to the teams. Hopefully I will have more information soon.
Thanks again!
