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mata6161's avatar
mata6161
3 years ago
Solved

Cannot see my gamertag in connections tab

Hello, When i link my gamepass and ea accounts, i cannot see xbox connection as shown in attached screenshot. If i try to link my gamepass account to a different ea account, then i can see link xbox...
pc
  • mata6161's avatar
    mata6161
    3 years ago

    Hello,

    I contacted with EA live support and they unlinked my old gamertag from my EA account and linked the new gamertag and my problem solved, thank you.

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
3 years ago

Hey @mata6161 have you checked to see if your account is already linked to another EA account?


Darko 

mata6161's avatar
mata6161
3 years ago
@EA_Darko it was linked to a different ea account and i changed it to my ea account but it does not let me play the game. After that i tried to link xbox account with a third ea account through ea profile connections page. Then link button for xbox account appeared for my other account and again i tried to link first ea account with my xbox account. When i link accounts, the connections tab does not show the linked account, xbox information disappears, but when i link with the other account, i can see the link button for the first account.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @mata6161 you can't link multiple Gamertags to the same account.

    You can only have one in the lifetime.

    Darko 

    • mata6161's avatar
      mata6161
      3 years ago

      I am not trying to link multiple accounts at the same time, i say that i cannot see my gamertag when i link my ea account. When i press manage EA link as shown in the attached figure, it directs me to the ea help page. How can i see the linked ea account to my xbox account then?

      • mata6161's avatar
        mata6161
        3 years ago

        When i try to login ea play app through my xbox account that i try to link, it says an account already exist as shown in the attached figure. When i continue the process, it does not link my xbox account and ea account. This already existing account is already my xbox account that i try to link

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