Forum Discussion

Ih8eaBS69420's avatar
Ih8eaBS69420
Rising Newcomer
1 month ago
Solved

can't access account with no work-arounds

I cant access my old ea account because I have switched to a new email. I have access to old email, but I can not get codes sent there for authentication. yes I checked my spam. I can not use "anothe...
  • EA_Salmon's avatar
    1 month ago

    Hi Ih8eaBS69420​,

    Sorry you’ve been stuck in this loop. I can understand how frustrating it is when you still have access to the old email address, but the verification codes simply aren’t arriving.

    Since you’ve already tried the usual email and verification-code troubleshooting, the next step would be to contact EA Support for help recovering access to the original EA Account and updating its email address.

    Please use this guide and select Contact us at the bottom of the page:
    Get back into your EA Account

    If signing in prevents you from reaching the contact options, try signing out of EA Help completely and submitting the request as a guest. It may help to have your original EA ID, the old email address, your linked Steam details, and any purchase information ready for the ownership-verification process.

    I would also avoid unlinking the Steam account or linking it to another EA Account for now. Game progress and content are generally tied to the EA Account where they were originally earned, and unlinking can result in losing access to them:
    Link to an EA Account

    Unfortunately, account recovery and email changes can’t be completed from the forums, but I hope the support team can help you regain access and get you back into the game soon.

Featured Places

Node avatar for EA Play

EA Play

Discuss the EA Play subscription for PC and console in this community forum, read guides, and get help with your issues.Latest Activity: 8 minutes ago
3,718 Posts