Forum Discussion
Hi Ih8eaBS69420,
Sorry you’ve been stuck in this loop. I can understand how frustrating it is when you still have access to the old email address, but the verification codes simply aren’t arriving.
Since you’ve already tried the usual email and verification-code troubleshooting, the next step would be to contact EA Support for help recovering access to the original EA Account and updating its email address.
Please use this guide and select Contact us at the bottom of the page:
Get back into your EA Account
If signing in prevents you from reaching the contact options, try signing out of EA Help completely and submitting the request as a guest. It may help to have your original EA ID, the old email address, your linked Steam details, and any purchase information ready for the ownership-verification process.
I would also avoid unlinking the Steam account or linking it to another EA Account for now. Game progress and content are generally tied to the EA Account where they were originally earned, and unlinking can result in losing access to them:
Link to an EA Account
Unfortunately, account recovery and email changes can’t be completed from the forums, but I hope the support team can help you regain access and get you back into the game soon.
- Ih8eaBS694201 hour agoNewcomer
I already tried that as well. I couldn't get a human, waited for an hour, was given another lame AI and then it closed my ticket. I can't get a hold of anyone and can't seem to "recover" my account.