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Fgh654hgf's avatar
Fgh654hgf
Not applicable
3 years ago
Solved

Cant but the £3.99 EA play subscription

Cant but the £3.99 EA play subscription it just says when i try buy it something went wrong
  • EA_Solaire's avatar
    3 years ago

    Hey there @Fgh654hgf,

    Please try the following steps to clear this error up: 

    • Use a different payment method
    • Make sure your billing details in the EA app match the billing details for your card
    • Remove and re-add your payment method from your account
    • Make sure the location on your account matches your real location

    If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here

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