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Cmpunk889's avatar
Cmpunk889
2 years ago
Solved

CANT BUY EA PLAY PRO SAUDI ARABIA

i cant buy EA PLAY PRO anymore i tried the same card i used last year and its not working 
i tried 6 different cards from different banks and still no luck i dont know what to anymore and there no paypal option on my country SAUDI ARABIA 
and i cant even contact live chat as the drop menu is not working .

and it looks like there not more retailers selling EA PLAY PRO membership code so i am stuck here i cant play my games or anything i tried so many times with so many different Devices and Cards

pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    @Cmpunk889 

    Thanks for the info, please try the following steps:

    • Use a different payment method
    • Make sure your billing details in the EA app match the billing details for your card
    • Remove and re-add your payment method from your account
    • Make sure the location on your account matches your real location

    If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here. 

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there @Cmpunk889 

    Is there a specific error message or error code you're seeing when you try to purchase your membership? 

  • Cmpunk889's avatar
    Cmpunk889
    2 years ago

    Your action can not proceed try agian later or try different method 
    i tried 3 diff banks 
    and 6 debit cards 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Cmpunk889 

    Thanks for the info, please try the following steps:

    • Use a different payment method
    • Make sure your billing details in the EA app match the billing details for your card
    • Remove and re-add your payment method from your account
    • Make sure the location on your account matches your real location

    If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here. 

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