CANT BUY EA PLAY SUBSCRIBTION

The error I see on every different possible browser, my phone, at my friends house, on a VPN, not on a VPN, no matter how I attempt to pay for EA Play no matter what type of EA Play subscription I choose whether I am logged in or not, tried on two different accounts is this:

EA_PLAY_MINIMAL_DISCLAIMER is missing

I am assuming their used to be a box you clicked to check, saying you agree to terms and services, but its missing from their website.

Please fix this, so I can subscribe to EA Play again.

Tired of talking to your agents who have no clue what the problem is

Hey @hildredus testing this here and not seeing the issue, tried a number of accounts and networks including with a VPN and cannot recreate it.

Also not seeing other reports of this, if you try on a different EA account do you have the same issue?

Darko 

Yes if you re-read what I wrote I said I tried with 2 different accounts.  I buy enough game time codes, EA should just apply a complimentary EA Play to my account for free for all the hours I have wasted trying to make it work.  The agents said my account looks fine and is in good standing.  

In that case @hildredus it would appear to be an issue outside of the EA side.

Generally if there is an issue on our side we will see multiple reports of it. All I can recommend is to troubleshoot on the devices you were trying to see if you can narrow down the cause. 

Darko

First of all thank you for your response and attempts to resolve this.

All prior attempts were with Windows and Android devices.  I just tried with my wife's iphone, and still see the same error before logging into her account, a third EA account using different funding sources.  Still doesn't work.

So to recap, I have tried to make a purchase with 3 different PCs, an android phone, and an iphone.  I have attempted to buy using all these browsers on every different device Chrome, Microsoft Edge, Mozilla and Safari.  I have tried to buy using Visa, Mastercard, AMEX and PayPal with all different browsers & different devices.  I have tried to buy using 3 different EA accounts.  I have tried to buy with and without using VPNs.  I am only trying to buy EA App not Steam, xBox or Playstation.  I try to buy EA Play and EA PlayPro separately of course.  I select monthly and annual plans separately of course.  All give me the same exact error before proceeding to payment.  All give me same exact error after attempting to process the payment.  All funding sources I use claim they are getting the request to purchase, but all of them are getting charged $0.00, none of them are rejecting payment, and would not reject payment.  I have 800+ credit score, no debt of any kind, I own my own home, and 8 of my credit cards have 10k - 20k credit limits on them.

So when you @EA_Darko, when you go to purchase you never at any time see this message anywhere? 

EA_PLAY_MINIMAL_DISCLAIMER is missing

If not, perhaps it's because you still have the cookies on your browsers, and not access to a fresh instance of using the website, so you aren't getting this new issue.

I had EA Play all year up until March 3rd, and my renewal didn't process on one of the three accounts, and I can't buy this any of the accounts.  Something is wrong, and just because I am the first to complain that you know of, doesn't mean there aren't other people who are giving up trying.  There are problems with your payment processing system all the time.  I and many others couldn't buy codes for a particular platform for over a month through the end of January and most of February.  I can direct you to a forum about this.  

If EA really doesn't want my money, I don't know what I am supposed to do, but I'd truly appreciate if someone would escalate this issue to the proper department that could either fix this or apply EA Play to this account I am typing to you on for free or just bill me.  I will pay it.  Perhaps someone can call me, and I will give them the credit card over the phone, and they can apply this directly to my account.  Since you aren't haven't any issues @EA_Darko would you care to do this?  Thank you for your time and thoughtful consideration.

UPDATE

EA Help Chat Advisor gave me a number I can call in 5 hours to process my payment.  Will let you know if that works.

Hey @hildredus have you looked at buying an EA Play cofe from a retailer to see if that works?

That this issue is only affecting you is strange, there are zero other reports of this anywhere atm.

Darko

No retailers sell the subscription for the PC, only xBox and Playstation, so that doesn't help.

Even though a Chat Advisor said they would, EA Advisor over the phone would not let me pay for EA Play over the phone.

I noticed that I didn't see the error this morning before attempting to buy, but once the purchase attempt failed, the error returned, and is always there.

I have now asked 3 friends in different parts of the country, and they all get the same error after a failed purchase attempt.

Supposedly my issue has been escalated to a Senior Team.

In my case notes, they admit, "No Fix Available" so they must be aware

I have no ban history.

I have now spent about 10 hours trying to fix this issue personally.

Also I select in my subscriptions to "come back" and get a 404 for that page.

The other option "Sign Up" takes me to the same pages where I end up failing to.

Not sure if I mentioned this before, but my payment fails in the downloaded app as well.

Now the codes they sold me at GameStop that were supposed to be "Universal" gift cards, are for the Xbox and won't work.  $30 down the drain unless I contact my credit card to cancel the charges.  This is driving me insane that I can't get anyone to help me with this.

Hey @hildredus for issues with purchases made in a store you will need to return to the store for a refund.

We are not able to assist with any purchases made outside of the EA app or Origin.

Darko