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hesh4747's avatar
hesh4747
Not applicable
4 years ago
Solved

cant buy ea play

i choose the plan and fill my payment info, after clicking proceed to review order i get this message under the credit card number "We're sorry, prepaid cards aren't eligible for use with an EA Play...
pc
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

Is it a debit or credit card you are using @wxman63?

Darko 

Nejaa_H_thefirs's avatar
Nejaa_H_thefirs
Not applicable
3 years ago

i have the same problem with my debit card, it most definitely is not a prepaid card

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @Nejaa_H_thefirst you need to have a credit card linked to your account. I believe that a VISA debit card will also suffice. 

    Darko 

    • Nejaa_H_thefirs's avatar
      Nejaa_H_thefirs
      Not applicable
      3 years ago

      i guys dont really read the messages you reply to, i said it is NOT a prepaid card it is a debit card, and mastercard is on your list of accepted cards, and it doesnt matter i got it figured out on my own, have a different problem now, but with the way your team handled this issue i have no confidence it will be solved either

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        3 years ago

        Hey @Nejaa_H_thefirst without providing all the info we can only make educated guesses, saying it is a debit card means that we assume that it is an ordinary bank debit card.


        If having an issue the more info you can share the better.


        Darko 

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