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Bauka991's avatar
4 years ago
Solved

Can't download games through EA Desktop


I have Xbox Game Pass Ultimate and i connected it to my EA account, in Xbox app i can press Install button, but it opens EA Desktop and offer me to buy EA Play subscribtion.

  • I found a work around, you have to first install a free game like apex Legions and then it should let you install other games.

44 Replies

  • i actually love you, all the answers I was getting were to just reinstall the app

  • Hey man I bought EA play on steam a few months back got rid of it then bought it on origin on the 12th to get back into Battlefield 4. I went to download the DLC and it won't let me install it. Says I own it so I can't buy it so I have no clue why I can't download it.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi, @GhostStalkerG6 

    I've seen rare cases in the past where a previously owned game was disabled when an EA Play membership was involved. It generally happened when the EA Play membership expired. We apologize you're going through this trouble and I recommend contacting our Support team(s) below so they can pull up your account to get this fixed. Here is how to contact them:

    EA Help on Twitter

    https://twitter.com/EAHelp

    Live-Support

    https://help.ea.com/en/help/faq/using-ea-help/

    Keep us updated on what happened so others here in the community know how to fix it in the event it pops up again. Thank you for playing EA games with us! 🙂

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