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jonathanp1234's avatar
jonathanp1234
2 years ago
Solved

Payment issues PC

Hey 

I have a problem when i try to pay, for EA Play. 

When i type in my credit card information and pres pay, i whont registre my credit card. 

Its Say: We were unable to verify your credit or debit card. Please check your payment details and try again. Alternatively try another credit card or payment option or check with your card issuer or bank. 

I have both try to Chance the Location, payment details 10.000 times, Try paypal and ist the same issues. 
I use Mastercard to pay whit, and as far i can read you should take mastercard, but when i try on my playstation, then its work great, but not on pc? 

What do i have to do, becaus its begining to reayl pis me off...... 

Jonathan 
Denmark 

pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hello @jonathanp1234 

    Let's run through the following steps to clear up this error:

    • Use a different payment method
    • Make sure your billing details in the EA app match the billing details for your card
    • Remove and re-add your payment method from your account
    • Make sure the location on your account matches your real location

    If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here. 

2 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello @jonathanp1234 

    Let's run through the following steps to clear up this error:

    • Use a different payment method
    • Make sure your billing details in the EA app match the billing details for your card
    • Remove and re-add your payment method from your account
    • Make sure the location on your account matches your real location

    If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here. 

  • Montefriore's avatar
    Montefriore
    Seasoned Newcomer
    5 months ago

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