I have fixed it. I cancelled the subscription and resubed.
Thank you for your help 🙂
Community Manager@Benjones264 Which EA Play subscription did you purchase? If it was purchased on Xbox, you cannot download it on PC unless it is part of the Game Pass Ultimate version. Because there are different versions of EA Play when you get an error that says you must purchase, either the wrong one was purchased, or it was purchased on the wrong account.
If you log into EA.com and under connections you can see the correct Xbox account is linked to the right EA account, you would then need to check which subscription was purchased.
By what you described it sounds like either the wrong account or the wrong subscription was purchased.
Check out the EA Play and Game Pass FAQ for more information on this one.
I have this same problem today...
