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Nevalyn01's avatar
Nevalyn01
4 years ago
Solved

Deleted EA account attached to Xbox account

So this has been an incredibly frustrating evening. I got the PC Game Pass, which is supposed to include access to EA Play. When I attempt to download an EA game through it, it pops up with an error...
pc
  • EA_Darko's avatar
    EA_Darko
    4 years ago

    Hey @Nevalyn01 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat or phone adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @Nevalyn01 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat or request a call back.

 

Darko

  • Nevalyn01's avatar
    Nevalyn01
    4 years ago

    Hello! As I stated in my post, I already did speak by chat with customer support. I was told the problem is unable to be resolved by anyone but me. I have to restore the deleted EA account in order to proceed. I am unable to do this, because I've either created a new account with the email that was associated with the deleted account, or I no longer have access to the email that was associated with the account. I do not know which is the case, because the advisor in chat could not inform me what email was associated with the account.

    The fact that it is a deleted account is the problem. I see no logic in refusing to unlink a deleted account from the platforms it was linked to. This needs to be remedied or EA is going to lose customers it could have had on the Game Pass platform. As of now, that is the case for me, because there is no solution available to me.

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      4 years ago

      Hey @Nevalyn01 if you are unable to verify account ownership then our team will not be able to assist you.

      Unless you can prove that you are the account owner then no action can be taken, there is nothing that we on AHQ or anyone else can do to change this.


      Darko 

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