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Hagenjinta's avatar
Hagenjinta
Not applicable
1 year ago
Solved

Double payment

I ordered tre games online yesterday, but both times a message came up "something went wrong, please try again", and I could not pay by card, so I chose Klarna, but it didn't go there either. But I se now that I got to payment mails from klarna and that the games have been purchased two times. Can you help me delete one of them? From Ingunn Hagen Dotsetsveen. 

4 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey there @Hagenjinta 

    Was this purchase made through the EA app for PC, or did you purchase your game on your console instead?

  • 210120062's avatar
    210120062
    Newcomer
    1 year ago

    i have the same problem, but i cant contact live support

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