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shadowbiteliv's avatar
5 years ago
Solved

EA Customer Service and Transfer Account

I wish to use my EA access I just subscribed for the month on my PS4 but every time I want to play an EA game I always get a message saying I need to reset my password but the problem is that its for an account that I never had access to at all or ever even touched yet I keep getting asked in customer service for information I make very clear I can provide in any way EA can you please cut me some slack I will give you as much of my PSN account details that you guys need to confirm its me.

  • Hey @shadowbiteliv,  for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat or phone adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

     

4 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @shadowbiteliv,  for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat or phone adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

     

  • @EA_Darko They were no help they did the same thing that live chat customer service was doing this customer service is so trash
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @shadowbiteliv, when posting on AHQ please do so in a polite and constructive manner.

    If our live support team is unable to assist then I'm sorry to say but there is nothing that we can do to change this on AHQ. 

    Darko 

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