Last year I bought an annual EA Play membership.
It was renewed today and I cancelled my membership because I did not want to use it.
When cancelling, it was written that I had a 14-day right of withdrawal in my country (Turkey). I have never used it since the membership was renewed.
I request a full refund of the fee taken from my card.
Community ManagerPlease make contact with an EA Game Advisor for assistance.
Click the following link to get started:
https://help.ea.com/help/faq/using-ea-help/
Thanks.
I contacted an EA Game Counsellor 1 day ago but there was no reply so I contacted you here. Can you help me?
I bought my membership last year for an affordable fee. I forgot to cancel my annual EA play membership and 1499.99 Turkish Lira was withdrawn from my card. According to inflation and conditions in Turkey, this fee is too much and no student like me can afford this fee. They asked me to contact the EA game consultant for help, I contacted, but there was not even any response to my case. For 1 week I have been dealing with the refund of this. When I cancelled my membership, it was written that I would get a refund if I did not use it within 14 days. I request a refund of this fee.
Community ManagerHi @chipotlesos,
Thanks for reaching out. I've merged your two threads together, as multiple threads for the same issue is considered spamming. Please keep that in mind.
Our support team is the best point of contact for any billing/refund requests on PC, as we can't process them through Answers HQ. Generally, though, memberships and subscriptions aren't refundable. Please see our EA help guide: 'How to get a refund for EA games' as it shares:
@EA_Help wrote:
EA Play membership refund
EA Play for PC memberships are generally not refundable. Request a refund on EA Help if you think you might be entitled to a refund.
Best regards,
- EA_Lanna
(Edited after merging to note the merge)
Problem My Amazon account was hack on Saturday April 12th.
The person/hacker purchased 12 x EA Play 1 month - Box codes.
I've changed the Amazon password, but now have a problem with them obtaining a refund.
Their advice: coming here to obtain a refund for the 12 cards.
Any advice, as travelling this site is like a maze.
SMAY113.
Merhaba. Yanlışlıkla EA play pro üyeliği aldım ve hiç kullanmadım. İptal ettim ve ücret iadesi istiyorum.
Hello. I accidentally bought an EA play pro membership and never used it. I cancelled it and want a refund. It says I can return it within 14 days.
