EA Play - Xbox GP issue
Hi, I have EA play through the XGP. I have tried uninstalling EA Play and installing it through the Xbox app, several times with no change. My accounts are linked, I can see it when I am logged in o...
Forum Discussion
EA_Darko
Community Manager
Community ManagerHey @Strebor92 can you provide a little more info as to the issue that you are seeing?
The more info we have the better we can help.
Darko
@EA_Darko Hi. The EA app is asking me to sign up for EA play but I should have it already as it is included with the xbox game pass. I have already followed steps for common fixes from other posts and still no luck. When I try to download a game it is asking me to sign up to EA play.
- EA_Darko
Hey @Strebor92 it sounds like the account that you are using to login with is different to the one that you've linked your Xbox account to.
Darko
Clicking on 'Manage' in my Xbox app takes me to this account in the account section for EA.
They are linked.
- EA_Darko
Hey @Strebor92 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.
You can contact our live support at help.ea.com.
To speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Finally, you can choose to begin a chat or request a call back.
Darko
