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Strebor92's avatar
Strebor92
5 years ago

EA Play - Xbox GP issue

Hi, I have EA play through the XGP. I have tried uninstalling EA Play and installing it through the Xbox app, several times with no change. My accounts are linked, I can see it when I am logged in o...
pc
Strebor92's avatar
Strebor92
5 years ago

Clicking on 'Manage' in my Xbox app takes me to this account in the account section for EA. 

They are linked. 

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @Strebor92 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or request a call back.

 

Darko

  • Strebor92's avatar
    Strebor92
    5 years ago

    Hi. It is not giving an option for live chat and the only number you give is an 0870 number which I can't call. Why can I not use your live chat? 

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      5 years ago

      Hey @Strebor92 contact options will be dependent on a number of factors. If live chat is not offered then you will need to select a different support avenue.

      Darko 

      • Strebor92's avatar
        Strebor92
        5 years ago
        @EA_Darko Please can you provide me with an alternative number to the 0870 number. i cannot call them.

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