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Strebor92's avatar
Strebor92
5 years ago

EA Play - Xbox GP issue

Hi, I have EA play through the XGP. I have tried uninstalling EA Play and installing it through the Xbox app, several times with no change. My accounts are linked, I can see it when I am logged in o...
pc
Strebor92's avatar
Strebor92
5 years ago

Hi. It is not giving an option for live chat and the only number you give is an 0870 number which I can't call. Why can I not use your live chat? 

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @Strebor92 contact options will be dependent on a number of factors. If live chat is not offered then you will need to select a different support avenue.

Darko 

  • Strebor92's avatar
    Strebor92
    5 years ago
    @EA_Darko Please can you provide me with an alternative number to the 0870 number. i cannot call them.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @Strebor92 there would not be an alternate number.

    If you cannot speak with the team then you can try one of the other recommended contact options.


    Darko 

  • Strebor92's avatar
    Strebor92
    5 years ago
    @EA_Darko Your only other contact option is email. It would take weeks to go back and forth by email.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @Strebor92 I would recommend emailing the team in that case. They will respond to you with the next best step.


    Darko

  • canliuzzz's avatar
    canliuzzz
    3 years ago
    @ Strebor92 . I have encountered this problem, too. Can you tell me how you solved it? Thank you very much.

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