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Conerow's avatar
Conerow
New Novice
4 years ago

EA Play 3 months for price of 1 not applied

On the official EA Play website it says the following:

Save big* on 3 months of EA Play**! Now until Feb 8, 2022, new members can get three months of EA Play for the price of one! After your initial 90-day period your membership will renew at the then-current monthly renewal price.

I clicked the link, logged in on Xbox Live and bought the monthly plan for EA Play. It seems that this offer has not been applied to my membership at all. Did i get scammed? It says that the next annual payment will be in exactly one month.

pc

3 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago
    @Sirgji To confirm did you get ~$15 on the subscription once you purchased it? If so I would recommend reaching out to Microsoft support charged for their platform go through their payment system.
  • Conerow's avatar
    Conerow
    New Novice
    4 years ago

    No, i got charged only for 1 month of EA Play, which is 3,99€. But as i said, i'm told that i will be charged in one month, but your offer clearly stated that anyone who bought 1 month of EA Play would get 2 for free (3 for 1) and it's not the case here.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago
    @Sirgji Does it show you will be charged on your Microsoft account, or did the confirmation show it would only last for a month before being charged?

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