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Shadoku324's avatar
4 years ago

EA Play games not launching

EA play games dont work for me, i run on an ultrawide (3840x1080) and have tried sizing down the monitor to (1920x1080) to no avail. Everytime a game tries to launch this popup window called "Compatability32\EADesktop.exe" runs for a milisecond and nothing even happens. Ive tried to play PVZ:GW2, BFV, and ME:A which launched according to the EA App but attached is a screenshot of it being a background process? no clue. none of which worked and gave the same milisecond popup. One game that did work is ME:Legendary edition. No clue what the issue is and support told me to post on here for help.

Ive tried everything, reinstalling, relogging, restarting, clean boot, turning off anti-virus, using NVIDIA Geforce to optimize the games, even buying EA Play TWICE once on steam for 30$ and now on the EA App for 5$. Nothing works.

5 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @Shadoku324 on what OS are you running the EA App?

    Can you grab me a screenshot of the full popup you see?


    Darko

  • @EA_Darko Im running Windows 11 and that is the full popup that happens, its literally a milisecond and thats the only thing i can see what hitting "play game" does.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @Shadoku324 the EA App, Origin and EA games do not officially support Windows 11 so if running it you may see issues like this.


    Darko 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    As they support Windows 10 @Shadoku324 then it would be more likely to work and we would be able to offer additional support.


    Darko 

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