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KOCOVALl's avatar
KOCOVALl
4 years ago
Solved

EA PLAY infinitie loop

Hello, I have an EA PLAY subscription from Xbox game pass PC and I am trying to get the free trial of FIFA22 and when I try to add it to my collections it makes an infinite loop without result, although I can add the rest of the EA PLAY subscription games, there is a problem specifically in FIFA 22

pc
  • EA_Kent's avatar
    EA_Kent
    4 years ago

    @KOCOVALl 

    Got it, thanks!

    Have you had the chance to try reinstalling the EA Desktop app to see if that helps? If there's something corrupted in the app data that may help. Please let me know if you're still having any trouble afterward. Thanks again. 

3 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @KOCOVALl, 

    Are you still running into the same issue when you try to play the trial? If so, have you played FIFA 22 on any other platforms before now, or is this the first time you've tried playing it? 

  • KOCOVALl's avatar
    KOCOVALl
    4 years ago

    Yes, I am still facing the same problem, I did not play it on another platform, I am trying to get the first experience, but as you can see there is an infinite loading problem so I cannot add it to my collection.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @KOCOVALl 

    Got it, thanks!

    Have you had the chance to try reinstalling the EA Desktop app to see if that helps? If there's something corrupted in the app data that may help. Please let me know if you're still having any trouble afterward. Thanks again. 

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