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JimmyJolie's avatar
JimmyJolie
2 years ago
Solved

EA play membership

so i paid my EA play membership via EA apps and my money had already been  deducted in PayPal.. so how do I claim my membership
pc
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    @JimmyJolie 

    If it's showing as failed, that means we've not received the funds and the transaction has not been successful. If you've been charged though, you'll want to contact PayPal so they can review those details and see what's happened there. 

JimmyJolie's avatar
JimmyJolie
2 years ago
EA Swiss Sarl
Yesterday, May 6·Order Placed
−$8.90SGD
Your funding source will be charged when EA Swiss Sarl completes your order.
Seller info
EA Swiss Sarl
Transaction ID
O-42436970K9107884Y
Details
Amount
$8.90 SGD
Total
$8.90 SGD
this is my pay pal receipt
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

@JimmyJolie 

The transaction has failed on our side, which means the funds were not received and the transaction did not go through. You'd need to continue to work with PayPal support to ensure those funds are returned.

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